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Terms and Conditions That Protect Your Account

When you open your account with surat4d, you agree to follow the terms that keep your wallet, your games and your withdrawals secure.

Account eligibility and verificationPayment and withdrawal termsDispute resolution process

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What These Terms Cover

surat4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to everyone who opens an account on surat4d. By registering, you confirm you meet the eligibility requirements set by local law in your region. Your account is personal — you cannot share login details, transfer it to someone else, or let another person

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play on it. Deposits via DANA, OVO, GoPay and QRIS are non-refundable once credited to your lobby wallet, except where local law permits otherwise. Withdrawals are processed after account and payment verification, typically within one business day. We reserve the right to suspend or close your
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account if activity appears fraudulent, involves underage play, or violates our terms. All disputes are handled through our support team; arbitration or court action depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH YOUR TERMS

How to Reach Us About These Rules

Questions about our terms or your account obligations? Our support team is ready across multiple channels. We respond to queries about eligibility, payment disputes and account access during Indonesia business hours.

Live Chat Open the chat widget in your lobby during operating hours. We handle term clarifications and account disputes in real time.

Email Support Send queries to our support inbox with your account email and the specific term in question. We reply within one business day.

Account Settings Review your terms acceptance and update contact info directly in your account security panel. You can request a full terms copy anytime.

DATA AND ACCOUNT SECURITY

How We Protect Your Information Under These Terms

Your account data is encrypted and stored separately from your wallet balance. We collect personal details — name, email, phone, payment info — only to verify your identity, process deposits and withdrawals…

Identity Verification

We verify your name, email and payment method before your first withdrawal. This protects against fraud and keeps your account secure.

Payment Data Handling

DANA, OVO, GoPay and QRIS transaction details are logged for audit purposes. We do not store full payment credentials on our servers.

Cookie and Tracking Consent

Your login session uses secure cookies. You can manage cookie settings in your browser; disabling them may limit lobby access.

Account Closure and Data Retention

When you close your account, we retain your data for 12 months to investigate disputes. After that, we delete personal records.

Data Access Requests

Email support with your request and we'll send you a copy of all personal data we hold on your account within 14 days.

Policy Changes and Notification

We notify you of material term changes via email or in-lobby banner. Continued play after notification means you accept the new terms.

Questions About surat4d's Terms

Your account comes with rights and responsibilities. Below are the questions we hear most about eligibility, payments, account access and what to do if something goes wrong. Read through; if you need clarification, our support team is a message away.

You must be of legal age in your jurisdiction and comply with local gaming law where you live. We verify your identity and location at registration. Eligibility depends on local law. Duplicate accounts are not allowed. One account per person; any secondary account may be closed and funds forfeited.

Deposits via DANA, OVO, GoPay and QRIS are non-refundable once they appear in your lobby wallet. If a payment fails to process, your payment provider handles the refund directly. Contact our support team with your transaction ID if a deposit double-charged.

Withdrawals are processed after verification, usually within one business day to your original payment method. DANA, OVO and GoPay typically arrive within 30 minutes; QRIS transfers depend on your bank. Weekends and holidays may cause delays.

Use the 'Forgot Password' link on the login page. We'll email a reset link to your registered address. If you cannot access your email, contact support with your name, account email and date of birth for identity verification.

You can close your account anytime through settings. Any outstanding balance must be withdrawn first. Once closed, you cannot reopen it for 30 days. After closure, we retain your data for 12 months for dispute investigation.

Report disputes to our support team within 14 days with your account email and transaction details. We investigate and respond within five business days. If unresolved, you may pursue claims through your payment provider or local authorities.

Your login is protected by encryption and secure cookies. Payment data from DANA, OVO, GoPay and QRIS is not stored in full on our servers. Never share your password or PIN. We monitor for fraud and alert you of unusual activity.

Terms and Conditions That Protect Your Account

How to Reach Us About These Rules

How We Protect Your Information Under These Terms

Identity Verification

Payment Data Handling

Cookie and Tracking Consent

Account Closure and Data Retention

Data Access Requests

Policy Changes and Notification

Questions About surat4d's Terms

01 Who is eligible to open an account on surat4d?

02 Can I cancel a deposit or get a refund?

03 How long does a withdrawal take?

04 What happens if I forget my password or lose access to my account?

05 Can I close my account anytime, or are there restrictions?

06 What if I believe a charge on my account was wrong?

07 Are my account and payment details secure?

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