Reference

How surat4d Protects Your Personal Data

At surat4d, your personal data — from account registration details to transaction records processed through DANA, OVO, GoPay and QRIS — is handled under a clear, documented privacy…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedAccount data deletion requests acceptedNo data sold to third partiesIndonesia-based support for privacy queries

Explore Lobby Read FAQ

What Information surat4d Holds About You

surat4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect the details you submit: name, email address, phone number, and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS. Each deposit and withdrawal creates a transaction record that we retain for accounting and fraud-prevention

1
purposes. We also collect device identifiers and session logs when you browse our lobby, so we can diagnose errors and maintain account security. Behavioural data — pages visited, game sessions started — is stored in anonymised form. We do not collect data from minors, and access
2
to certain features depends on local law. You may request a full copy of the data we hold on your account at any time through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to request data access, correct inaccurate records, or ask us to delete your account information, our privacy support team is available seven days a week from 08:00 to 23:00…

Live Chat Reach our privacy team via the live chat widget on surat4d.best — available daily 08:00–23:00 WIB. Ideal for quick questions about what data we hold or how to submit a deletion request.

Email Support Send a detailed privacy request to our support email listed on the Contact page. Include your registered account email and the specific data action you are requesting — access, correction or deletion.

WhatsApp For Indonesian-language support, WhatsApp our privacy helpline during operating hours. Players in Jakarta and Yogyakarta frequently use this channel to confirm their data-handling preferences quickly.

HOW WE HANDLE DATA

Six Privacy Practices We Keep Consistent

These six points summarise the practical steps surat4d takes to protect your information — from the moment you create an account to the day you request its removal.

Encrypted Storage

All account data, including payment credentials linked to DANA, OVO, GoPay and QRIS, is stored using AES-256 encryption. Keys are rotated on a scheduled cycle and access is restricted to authorised personnel only.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby are used most. You can disable non-essential cookies via your browser settings at any time without losing account access.

Data Retention Period

Transaction records are kept for a minimum of five years to meet financial audit requirements. Account profile data is held as long as your account is active, and removed within 30 days of a confirmed deletion request.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and our fraud-detection partner. We do not sell, rent or trade your personal information to advertisers or unaffiliated third parties under any circumstances.

Account Security

Each login attempt is checked against your registered device fingerprint and IP range. Unrecognised logins trigger a verification step to your registered phone number before account access is granted, reducing unauthorised-entry risk.

Your Right to Request

You hold the right to access, correct or request deletion of your personal data. Submit a request through live chat or email with your account email address — we aim to respond within 72 hours on business days.

Frequently Asked Privacy Questions

These are the questions we receive most often from Indonesian account holders about how their data is managed at surat4d. If your question is not listed here, our live chat team at surat4d.best can provide a direct answer during operating hours — 08:00 to 23:00 WIB, seven days a week.

We collect your name, email address, phone number and payment method details — including DANA, OVO, GoPay or QRIS identifiers. Device and session data is also logged for security verification purposes during each login.

Financial transaction records, including all DANA, OVO, GoPay and QRIS deposit and withdrawal entries, are retained for a minimum of five years. This retention period meets standard financial audit and anti-fraud requirements.

Yes. Submit a data access request via live chat or our support email with your registered email address included. We aim to compile and deliver your full data export within 72 hours on business days.

We share your data only with payment processors such as DANA, OVO, GoPay and QRIS as required to complete transactions, and with our fraud-detection partner. We do not sell or trade your information to advertisers.

Contact our support team through live chat or email, state that you want your account and data permanently deleted, and confirm your registered email. We complete verified deletion requests within 30 days of confirmation.

Payment identifiers linked to DANA, OVO, GoPay and QRIS are stored with AES-256 encryption. We do not store full wallet credentials — only the reference data needed to confirm transaction ownership and prevent fraud.

Inactive accounts retain their data under the same retention policy. If you wish to remove your data from our systems, submit a deletion request at any time — access to this right depends on local law and account standing.

How surat4d Protects Your Personal Data

Reach Us About Your Privacy Rights

Six Privacy Practices We Keep Consistent

Encrypted Storage

Cookie Policy

Data Retention Period

Third-Party Sharing

Account Security

Your Right to Request

Frequently Asked Privacy Questions

01 What personal data does surat4d collect when I open an account?

02 How long does surat4d keep my transaction records?

03 Can I request a copy of all data surat4d holds on my account?

04 Does surat4d share my data with any third parties?

05 How do I request deletion of my account and personal data?

06 Are my DANA and OVO payment details stored securely?

07 What happens to my data if I have not used my account for a long time?

Related Pages